Returns Policy
If the customer purchases an item in error, the unopened/unused item may be returned within 7 days of the product delivery date. Upon our receipt and examination of the item, a refund will be issued for the purchase, minus the cost of shipping and a restocking fee. A 15% restocking fee will apply for all refunds of non-defective products. This restocking fee is in place to keep our overhead costs low and insure that when a customer purchases a product, they know they want it and intend to keep it. Refunds via PayPal are subject to PayPal refund regulations and timeframe.
Products that require installation or have been painted may not be returned for any reason after installation. Please be sure to inspect and test all items prior to installation. If you have questions on how to test a product, please contact us and we will be glad to help.
Defective items may be exchanged for a functioning replacement or refunded within 14 days of the product delivery date. A refund will be issued only after we have received and examined the item. Replacement items will be shipped as soon as possible, though this can be affected by the product levels of the supplier/manufacturer. Refunds via PayPal are subject to PayPal refund regulations and timeframe.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Does PriusChat pay the return shipping cost for defective merchandise?
No, PriusChat does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to PriusChat, we will replace the item and ship the replacement to you at no charge. We suggest that you contact the manufacturer of the product first, as they will most likely pay for return shipping on their defective merchandise.
Since some items may be covered under manufacturer warranties, if you have a refund/exchange issue of any kind, please contact the shop@priuschat.com for instructions before taking any action. Items returned to us without our prior permission and without an officially issued RMA number will not be accepted for refund or exchange.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
Free Shipping is available to any of our customers in the continental 48 United States. For our friends in Hawaii, Alaska, Puerto Rico, and other parts of the world, we are more than happy to ship our great products to you at the standard USPS rates. We typically ship via USPS Priority Mail so you can receive your order within 2-3 business days of shipment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.